Graeme Laing

Background

About Graeme Laing

Experienced sales and administrative professional using systems and processes to enhance customer services in the retail and manufacturing sectors. Respected team leader with strong customer focus and relationship development skills. Strong IT/technical knowledge using CRM, sales software and Microsoft Office Suite. Key Skills: • Project leadership - identifying, managing and delivering process implementation projects. • Software evaluation – investigating new software systems, evaluating relevance, benefits, opportunities and challenges to implementation. • CRM experience - experience using multiple CRM’s and associated software to manage products, customers, costs and projects to enhance customer experience. • Communications development – designing and developing product data sheets, marketing collateral, merchandise and trade displays. • Solid computer skills - proficient in Microsoft Office suite of programs. • Leadership/management experience – adopts a collaborative approach and motives staff toward achieving team goals. • Excellent communication skills – both written and verbal and able to build and establish relationships with key stakeholders, both internally and externally. • Data analytics – experience monitoring and reporting on sales and customer data, trends, margins and profitability.