Graham Young

Background

About Graham Young

Experienced Global Client Executive known for strategic thinking, excellent client relationship skills, and a track record of success in diverse management positions. Solid understanding of Human Capital Management processes gained through over 14 years of experience in HR and Payroll, through systems and services implementations, practice management and account management. Track record of improving customer satisfaction through developing “trusted advisor” relationships at senior management levels in client organizations. Excellent communication skills and effective issue resolution processes. Develops positive intra-departmental relationships to provide a collaborative customer-facing environment to ensure excellent service delivery to exceed customer expectations. Prior experience of leading and growing technology implementation and support teams of up to 100 consultants in the UK and the US. Managed the introduction of outsourcing and offshore services for HR & Payroll operations and SAP application support services. Specialities: Global Account Management, P&L management, Revenue growth, HR Outsourcing & Service Delivery, Relationship management, Contract negotiation, Issue resolution and root cause analysis, Cross-functional team leadership, Program Management