Grant Divelbiss

Background

About Grant Divelbiss

I’m a Technical Expert at Apple with a proven track record of delivering high-quality solutions in fast-paced, customer-focused environments. Currently, I specialize in iPhone repairs, achieving a 99% same-unit repair rate while mentoring technicians and optimizing workflows to boost Genius Bar efficiency. With a background spanning technical support, sales, and team leadership, I’ve driven measurable results—like reducing appointment times to 15.8 minutes as a Technical Specialist and generating $823,450 in sales as a top-performing Sales Specialist. Before Apple, I honed my leadership skills at Starbucks, where I launched a new location, trained teams, and improved operational standards as a Shift Supervisor. My foundation in Graphic Information Technology (BS, Magna Cum Laude, Arizona State University) complements my technical expertise, blending creativity with problem-solving. Certified as an Apple iOS Technician (ACiT), I thrive at the intersection of technology, customer experience, and innovation—whether troubleshooting complex hardware, designing efficient processes, or educating others. Passionate about leveraging my skills in the technological ecosystem, UI/UX design, and automation to create impact.