Grant Hunter

Background

About Grant Hunter

I am a customer-focused operations leader with 7+ years of progressive leadership experience managing large, customer service–driven teams across multi-unit operations, hospitality, and entertainment. My career has been built on delivering exceptional customer experiences while driving operational efficiency, employee engagement, and sustainable growth. I have successfully: Oversight of 10+ venues nationwide, leading P&L performance, compliance, and service excellence. Directed operations for teams of 250+ employees, including contact centers, retail, food & beverage, and guest-facing attractions. Implemented training, succession planning, and SOP development to strengthen leadership pipelines and improve team performance. Led corporate event sales, guest recovery, and community engagement, ensuring customer-first solutions and repeat business. Partnered cross-functionally with IT, Finance, and Operations to deliver technology-driven improvements and data-informed decisions. With a foundation from Disney Cruise Line and senior roles at KidZania USA and Immersive Gamebox, I bring an international perspective, a passion for service excellence, and the ability to align customer experience strategies with organizational goals. Currently based in Texas