Greg Epps

Background

About Greg Epps

INFRASTRUCTURE DEPLOYMENT | PROGRAM MANAGEMENT | DISASTER RESILIENCE A Veteran, Program Manager, and Technical Leader specializing in the end-to-end deployment, operation, and optimization of critical infrastructure: Drove Operational Efficiency Through Automation: Developed and maintained internal mobile applications that streamlined workflows nationwide, resulting in over annual hours saved. Ensured Business Continuity and Program Delivery: Managed network restoration following Hurricane Sandy, a critical effort that made the company the first wireless provider back on the air in many areas, resulting in a 150% increase in roaming revenue from major competitors. Automated Critical System Workflows: Developed a suite of Perl/CGI tools to automate the activation and launch of 3G1X services, which saved Switch Technicians hundreds of man-hours by replacing a manual, multi-hour workflow. Improved Technical Performance & Leadership: Led a team of ten Field Engineers to exceed network performance targets and reduced Mean Time to Repair (MTTR) by 15% through optimized resource allocation and workflow management.