Greg Ferraro

Transition Program Project Manager at Csc

Based in Washington County, United States

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Seniority

Staff

Department

Other

Location

Washington County

Industry

Information Technology and Services

Company size

35K

Contact information

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Email

1 credit

g•••••••@dxc.com

Phone

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Background

About Greg Ferraro

IT Program/Project Manager with comprehensive experience in formal and pragmatic project management supporting both application and infrastructure initiatives. Project Management best practices including Earned Value metrics Dynamic leader with a positive attitude Excellent communicator and facilitator Relationship builder with strong customer focus Offshore and virtual team management Managed multiple Service Desk and Service Management deployments including: • Oversee the tool deployment for ITIL Service Management – ServiceNow, Remedy • Building out of Service Desk Tool configurations, parameters and routing parameters • Transferring of user based knowledge in support of level 1 script building • Coordinated all training including Ticket Resolver, Service Desk team and End User communities • Directed and managed Command center at Go Live

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Greg Ferraro Email & Phone Number @ Csc | Kipplo Discover