Greg Goodman

Background

About Greg Goodman

Versatile and detail oriented IT professional with extensive experience and success in providing effective technical support to all levels of organization. Successfully handled different OEM hardware performing tear-down, repair, configuration, parts replacement and maintenance. Highly skilled in troubleshooting and resolving complex information technology problems by performing technical root cause analysis and providing viable solutions. Well versed in providing quick assistance both on-site and by phone/email. Strong background in supporting users in a knowledgeable and professional manner. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Seeking a challenging position where my skills and expertise will support and further corporate goals. PROFESSIONAL SKILLS • Proven ability to assess and ensure process and work conforms to existing policies, standards and guidelines. • Ability to correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events. • Strong ability to manage alarms and alerts received from existing monitoring programs using previously defined business rules. • Ability to monitor network devices, interfaces and applications through intelligent devices and automated programs. • Effective skills in maintaining, analyzing, and repairing computer systems, networks, hardware and peripherals. • Ability to learn quickly and transfer essential knowledge to team members. • Adept at communicating effectively with clients and understanding their system requirements. • Functional knowledge of IT management and administration techniques. • Proven experience in problem resolution, customer relations and client satisfaction. • Ability to work well under pressure, meeting deadlines and working excellent with a team or independently.