Greg Hanson

Background

About Greg Hanson

Responsible for developing and maintaining the enterprise Data Strategy in alignment with Data Management policies and annual Executive Committee approval. Ensures business project requirements support the approved Data Strategy and Data Management policies. Maturing the use of Data and Analytics within the organization to support a data-driven mindset. Lead large & small scale continuous improvement initiatives throughout the organization leveraging Lean Six Sigma, Management by Fact, & Rapid Process Change/Workout methodologies. Responsible for identification & the delivery of initiatives that deliver sustainable business improvements impacting the areas such as Operational expense reduction & revenue enhancement. Implement & teach continuous quality improvement practices and supporting technology enhancements to eliminate waste/defects, reduce turnaround time and increase associate skills/education/competencies. Completed Lean Six Sigma Black Belt certified training (Six Sigma Academy & BMW Financial Services) in September 2008. Multiple Black Belt projects completed as part of certification requirements. Green Belt certified in Lean/Six Sigma Process Improvement methodology at BMW Financial Services in Oct 2004 Platform Manager for 7 customer facing websites of BMW Group Financial Services (including 2 mobile sites) & IVR/CTI Telephony systems–responsible for performance & business acceptance by identifying remedial fixes & championing desired functionality to increase efficiency, quality, customer & associate (user) satisfaction while ensuring tactical short-term amendments align with the overall platform & corporate strategy. Developed & championed business mobile strategy w/key business stakeholders to focus on customer self service effectiveness & Operational efficiencies. Assisted technical development in alignment of business requirements to mobile platform capabilities to ensure an optimal return on investment & customer satisfaction. Specialties: Data Strategy Change Management Lean Six Sigma – DMAIC Strategic Business Planning Management by Fact (MBF) Rapid Process Change / Workout Balanced Scorecard (BSC) Project Management Client Needs Analysis Productivity Improvement Microsoft SQL Query Analyzer MiniTab - Statistical Analysis Tool MS Office – Excel, Visio, PowerPoint, Access SAS QlikView