Greg M.

Background

About Greg M.

An accomplished leader with extensive and diverse experience in Sales, Customer Service and Call Center Services. Adept at creative approaches to define and implement a shared vision that encourages productivity, efficiency, and excellence in operations. Recognized for achievements in process implementation, team building, and full P&L planning and management. • Through acquisition, transitioned existing client support team to new ownership. Maintained a fluid balance between legacy processes and new company policy and process throughout yearlong transition. • Won 2019 Quality Award for Corporate Quality Knowledge for Southeast region at Quest Diagnostics. • Completed Lean Basic and Yellow Belt Six Sigma training programs. Led project team for implementation of process to quantify, track, and implement corrective action to improve volume of customer problem requisitions. Customer error rate improved from 8% to 5% within first 30 days. • Led inside sales team of 22 to achieve daily sales of $500K+ per day while improving call handling performance and controlling budget expenses. • Assumed responsibility of remote outside international sales representatives in Europe, the Americas and Asia. • Implemented and cross-trained global sales team in acquired production shop business (laser wire marking, customer switch design and assembly, and drop cord production). • Implemented a continuity sales program to provide purifier filter replacements. Forecasted sales, inventory needs, and facilitated fulfillment and shipping. • Successfully implemented multiple levels of performance reporting – from individual performance reviews to Executive Reporting systems that were broadcast company wide on networked monitors.