Gregory Aguiar

Background

About Gregory Aguiar

Engineering graduate with international experience, fluent in English and extensive background in Client Relationship and Process Improvement, working in large multinational companies across industrial, defense, education, oil & gas, and energy sectors. Solid career in Service, Relationship Management, and Operational Support, managing end-to-end cases, requests, and demands, ensuring resolution within agreed timelines and adherence to service standards. Strong performance as a central communication point between clients and internal departments, ensuring clear, professional, and efficient handling in all interactions. Consistent experience coordinating multifunctional workflows with Sales, Operations, Finance teams, and external suppliers, ensuring delivery feasibility, alignment of assumptions, and mitigation of execution risks. Proven expertise in validating commercial and operational information, preventing misalignments, reducing recurrence of issues, and enhancing client satisfaction. Data-driven performance, maintaining comprehensive CRM records, managing documentation, and developing Power BI dashboards to monitor volume, conversion, operational performance, and exception control. Active participation in continuous improvement initiatives, including process standardization, templates, routines, as well as supporting onboarding and training of new employees to ensure consistency and service quality. Highly skilled team player, dynamic, proactive, fast learner, and strong interpersonal abilities. Dedicated, results-oriented, and focused on cost reduction. Organized, responsible, and adaptable.Keywords: Customer service, client relationship, customer support, operations management, operational support, onboarding, customer experience, customer success, customer journey, customer service, CRM, process analysis, process mapping, failure analysis, corrective actions, continuous improvement, process improvement, management reports, indicators, dashboards, Power BI, commercial, after-sales.