Gregory Arnold

Background

About Gregory Arnold

About Greg - Every single person has something they can teach me. I go into interactions with this in mind. With this thought, comes respect, care and most importantly empathy. This is how i approach customer service. I generally want to help people. Every smooth interaction shows me what I am doing right, every upset customer shows me where I can improve. This self-awareness allows me to excel with logistics. I am able to learn from mistakes and focus on what works. I stay focused, organized and calm under tight deadlines. I think big picture and try to do what is best for every department I work with, instead of finding what is easiest for me. This mindset also makes me a great manager. I empathize with those I lead and realize people operate and learn differently. I find what motivates people and how to keep spirits high. I also lead by example and do not ask people to do anything they know I would not do. My work ethic makes me want to be the hardest worker in the room and people follow that. Greg's Experience - At my current role at BlueVine Capital I work continuously with clients and any issues they come across. Helping them from updating their accounts to discussing payment issues to assisting with technical support. I work with SalesForce and Zendesk to communicate with clients and my colleagues. When previously working at America Chung Nam, I was given the position of team lead. I helped manage a team of customer service representatives. While managing I also worked as an account manager. I kept track of customer inventory and keep relationships with contacts to maintain business between our companies. This year, I was honored with the title of Employee of the Year for our customer service department. While working with Elk Logistics, I learned how to stay organized. I dealt with multiple deadlines and had to keep track of the different projects I was assigned. I would have to track a customer's freight from pick up to delivery, while organizing transportation for their next shipment. At the Center for Veterinary Expertise I learned how to stay calm under extreme circumstances. As a customer liaison I helped get vital information from clients who are dealing with their pet's injuries or sicknesses.