Gregory Bonney
Global Collections & Operations Support Lead at Block
Based in Melbourne, Australia
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Seniority
Manager
Department
Operations
Location
Melbourne
Industry
Financial Services
Company size
13K
Contact information
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g•••••••@block.xyz
Phone
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Background
About Gregory Bonney
Results-oriented, commercially astute financial services professional with specialist expertise in contact centre management and recoveries management via 14+ years in related roles with Latitude Financial Services leading cross-functional teams and a proven track record of developing/implementing processes, systems and controls to drive continuous improvement of collection strategies and remediation plans to minimise residual risks. Additional expertise in leading business transformation/business change in a complex, multi-layered enterprise; managing performance of internal service delivery teams and external third-party service affiliates and agencies. Experience also includes 15+ years with the National Australia Bank in diverse roles including Senior Project Analyst (Channel & Process Optimisation), Assistant Operations Manager (Telesales), Direct Customer Services.
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