Gregory Cunningham

Background

About Gregory Cunningham

IT Professional with over 15 years of experience including over six years of experience installing, configuring, troubleshooting, upgrading and maintaining various applications. Have held lead analyst responsibilities and worked with internal/external customers as well as vendors for all issues and upgrades. Developed and moderated project plans to ensure that schedules were met and benchmarks were achieved in coordination with users, engineers and vendors and meeting ITIL standards. Have maintained Knowledge Base libraries, creating processes to ensure articles were current, relevant and formatted for appropriate audiences. Supervised teams providing data quality and user support. Created various forms of documentation including knowledge articles, training guides, process documentation, FAQs, wikis, blogs and user manuals.