Gregory Danforth

Background

About Gregory Danforth

As Head of Operations at BizIQ, I lead the development and optimization of business processes, KPIs, and workflows across the organization. In a fast-paced environment, I focus on identifying operational challenges and driving scalable solutions that enhance efficiency, collaboration, and user experience. Notable wins include defining company-wide KPIs, streamlining the Jira ticketing system, and implementing an engagement strategy that has improved cross-functional collaboration—especially with development Previously at EdAssist by Bright Horizons, contributions included leading presales, consulting, and project delivery teams for a SaaS solution. Focused on continuous improvement, initiatives streamlined scoping processes using Salesforce tools and data-driven methodologies, resulting in enhanced project efficiency and client satisfaction. Committed to fostering effective cross-functional collaboration, efforts consistently elevated service quality and strengthened client partnerships. In my earlier role at EdAssist, I built and scaled a large Customer Operations team, supporting education benefit programs for a portfolio of high-profile clients. I created a client success function for enterprise and high-volume customers, developed escalation frameworks, and ensured readiness for new product launches—all while championing a high-touch, white-glove service model. Prior to my time at EdAssist, I worked at TNCI, a telecom reseller, where I served as a subject matter expert on landline products for commercial customers. I partnered with internal teams and external wholesale providers to resolve service issues, created SOPs and escalation protocols, and provided staff training—laying the groundwork for my focus on process, service, and collaboration.