Gregory Deamer
Global Level Ii SAP Application Support Leader at Ey
Based in New York, United States
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Seniority
Other
Department
Other
Location
New York
Industry
Professional Services
Company size
394K
Contact information
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Background
About Gregory Deamer
Experienced operations leader with over 15 years of success managing global customer support and master data teams across SAP and PeopleSoft platforms. I focus on building scalable support models, enabling automation, and aligning service delivery with business strategy. I’ve led successful transitions to offshore and vendor-based teams, always with a focus on quality, collaboration, and customer experience. Passionate about developing high-performing teams and using data to optimize processes and reduce friction. I take pride in developing cohesive, resilient teams (whether in-house, offshore, or vendor-managed) that are empowered, accountable, and aligned around a shared commitment to excellent service. Key strengths and focus areas: Global Support Operations: Led 24/7 Level II support desks for PeopleSoft, SAP and financial systems, serving thousands of users worldwide. Data-Driven Process Optimization: Improved SLA compliance and customer satisfaction by building performance dashboards and driving workflow improvements. Continuous improvement of ServiceNow workflows and catalog structures to optimize user experience issue resolution. 🤝 Cross-Functional Collaboration: Worked closely with Finance, Risk, Audit, and IT teams to align support services with compliance, governance, and operational needs. Vendor & Offshore Management: Successfully transitioned teams to offshore and vendor models while maintaining service quality and continuity. 🤖 Automation & Efficiency: Rolled out automation tools like Blue Prism and UiPath to streamline master data processing, reduce manual effort, and improve accuracy. Team Leadership & Coaching: Built high-performing, accountable teams through mentorship, communication, and structured escalation protocols. Specialties: People Development & Team Leadership | Customer Service | Master Data Maintenance | Customer Success | Relationship Building | Coaching | Cross Functional Teaming | Customer Satisfaction | SLA and KPI Management | Decision Making | Results Driven | ITIL Service Management | Organizational skills | Team Building | Quality | Performance Management | Teamwork | Streamline Processes | Quality Control | Process Optimization | BOT Automation | Vendor Management | Global Support Operations | ServiceNow | Continuous Improvement | Operational Reporting |
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