Gregory Hall

Background

About Gregory Hall

IT professional with 18 years’ experience in the legal and construction sectors. I have a broad range of technical, project management & business analysis skills. Continuous service improvement & operations are areas that I specialise in, including supplier management, desktop support, service desk, networking, managing a large (400+) printer estate, cost tracking and managing industry specific needs such as arbitrations. Championing an adopt & adapt approach to ITIL, I have recently rolled out a new incident ticketing system (Service Desk Plus) to our London and Russian offices. Ensuring alignment between IT & business requirements, I have a proven record for delivering transformation & value to the business. BLP is progressive & all-inclusive law firm with a focus on high quality. It has given me opportunities to work in other countries including Brussels, Russia, Singapore & Hong Kong. I work within a small agile team that packs a big punch. Contributing to delivering a consistently reliable & leading edge IT service to 1600 staff within BLP. I’m an advocate of self-development being an active member of the BCS SMSG, heading up their social media activities & events. I’m also a member of the ITSMF UK, IIBA & like being inspired by thought leaders from across the industry. I enjoy channelling my optimistic nature & inspiring others around me, for example when I managed a Sunday league five aside team, mentoring the team & apprentices at BLP and presenting at industry conferences. Qualifications: ITIL - Practitioner BCS International Diploma in Business Analysis BA Modelling Business Processes BA Requirements Engineering BA Practice BA Foundation Prince2 Practitioner Prince2 Foundation ITIL Service Strategy ITIL Service Operation ITIL Service Transition ITIL Service Design ITIL Continual Service Improvement ITIL Operational Support and Analysis ITIL Foundation HDI Service Desk Senior Analyst Microsoft - MCSE