Gregory McClain

Background

About Gregory McClain

My name is Gregory McClain and I have over 2 years of experience in appliance delivery and installation of products such as Samsung, sub zero, whirlpool and similar. In addition, I have 10 plus years of customer service experience from different perspectives. I have acquired a major in IT and possess repair knowledge for electronics such as iPhone, Samsung, Hp, Dell, Google Chrome and Windows. I am willing to relocate anywhere and authorized to work in the US for any employer. In my previous role at Ferguson Enterprises, Inc. as an Appliance Install Associate, I ensured the quality and completion of installations were achieved through accurate handling and installation of gas and electric household appliances. I properly followed all proper installation procedures and techniques and tested to ensure proper functionality. Additionally, I installed appliances per the manufacturer specifications using hand and power tools and other equipment and performed quality checks on work performed by myself and coworkers. My experience as an Appliance Delivery/Installation Technician at Geek Sqaud also allowed me to drive a positive customer experience, ensuring a smooth step by step delivery process. I moved clients’ products safely into their home while unboxing, installing, and checking functionality. I determined the best method to bring merchandise into clients’ homes and assisted clients in completing all paperwork and obtaining appropriate documentation for proof of delivery. As a Computer Repair Technician, I was responsible for providing technical support to a wide variety of technologies. I performed in a professional environment and was a team player when responding to help desk tickets. I also troubleshooted and resolved technical issues and requests for Windows/Mac hardware and peripheral support, repair/replacement and break/fix and complex software integration and application support, installation, and upgrades. My experience as an Electronic Sales Associate at Walmart and a Manager at Where's the Food has equipped me with the skills and knowledge required to work directly with customers, explaining the features and benefits of products and completing sales. I have supported store-wide operations by reviewing inventory and stock levels, processing special orders, and assisting customers with returns and exchanges. I am confident that my skills and experience make me a strong candidate for this position, and I look forward to contributing my expertise to your team. Thank you for considering my application.