Greta McMahon

Background

About Greta McMahon

Client-Focused Operations Leader with a Strategic Mindset I am passionate about creating meaningful connections, driving impactful results, and leading teams toward shared success. With expertise in optimizing processes, enhancing client satisfaction, and leveraging innovative CCaaS (Contact Center as a Service) solutions, I thrive on solving complex challenges and delivering measurable outcomes. Over my career, I’ve led transformative projects, including a telephony platform migration for over 500 users completed in under two months. I've also implemented capacity-tracking tools that achieved 95% accuracy in resource allocation. By streamlining onboarding frameworks and standardizing Statements of Work, I’ve reduced scope creep by 90%, creating clarity and trust that strengthen client relationships. At the heart of my work is a commitment to fostering collaboration and empowering teams to perform at their best. Whether driving 98% SLA compliance for critical issues or reducing functionality challenges by 80% through improved testing protocols, I balance operational precision with genuine care for people. I believe in the power of innovation, teamwork, and integrity to build lasting partnerships and ensure that every project exceeds expectations. Core Competencies: Process Optimization | Team Leadership | CCaaS Solutions | SLA Management Client Relationship Building | Strategic Resource Allocation | Product Development