Gretchen Whiting

Background

About Gretchen Whiting

My skill set includes exceptional proficiency in request and configuration management, with hands-on experience in managing software tools such as ServiceNow, Planview E1 CTM portfolio management tool, and conducting HP Service Catalog sessions. My knowledge extends to compliance with SOX Audit requirements and document control, showcasing a commitment to maintaining high standards of governance. I possess in-depth expertise in developing and maintaining business IT documents, ensuring strict adherence to the business application framework. My Technical Proficiencies include: Platforms: Rumba Mainframe, Linux Red Hat, AIX, UNIX SCO, Citrix/MetaFrame, Windows Novell ServiceNow Suite of Tools: ITSM, ITOM, Event Management, SLM, SACM, Demand, Story Management HP Suite of Products: Service Catalog / Manager; Service Center, Asset Center, PPM (HP ITG), BAC. Other products include: Visio, Documentum, Microsoft Office tools, PowerPoint Languages: COBOL, Toad, FTP, Cold Fusion, Flash, MicroFocus COBOL, Wang COBOL I am highly-skilled in IT Service Management, Project Lifecycle Management, Service Desk / Help Desk, IAM (Off/On-Boarding), Stakeholder Engagement, IT Operations Management, Business & Technology Integration, Feasible Workaround Solutions, IT Infrastructure Management, Staff Training & Development, Asset Service & Configuration Management, Service Delivery & Technical Support, Budgeting, Cost Control, Technical Writing, Team Leadership, and Staff Mentoring. Additionally, I am expert in creating and managing SharePoint sites, fostering seamless collaboration within cross-functional teams. This ability to leverage technology for efficient collaboration aligns with my commitment to optimizing organizational processes and enhancing overall performance.