Grigor Grigorov

Background

About Grigor Grigorov

As a QA Customer Experience Manager at Sutherland, I oversee the quality assurance and quality control processes for the German and English markets, ensuring the highest standards of customer satisfaction and service delivery. I have more than five years of experience in this role, and I have successfully implemented several initiatives to improve the efficiency, accuracy, and consistency of the QA and QC procedures. My core competencies include retail operations, problem solving, team motivation, and communication. I have a strong background in retail management, having worked as a Sales Manager at Lidl Bulgaria for over a year, where I was responsible for all aspects of store operations, staff development, supply chain, and property management. I also have a bachelor's degree in hotel, motel, and restaurant management, and I have studied macroeconomics at Ludwig-Maximilians-Universität München. I am fluent in Bulgarian, English, and German, and I enjoy working in a multicultural environment. My goal is to advance within the range of the fastest and simplest things with the highest probability of success.