Guillermo Ramirez

Background

About Guillermo Ramirez

Avaya UC & MS Teams UCaaS SME/Architect with 30+ years of telecommunications & telephony experience, with 20 of those years concentrating on management & design and with proven success managing the architecture, implementation & operations of Global Enterprise Mission Critical Systems. Key Areas of Telephony Expertise: • Unified Communications Integration: Avaya UC, Cisco UC & MS Teams Phone System (Calling); UCaaS, CCaaS & TVaaS • MS Teams/o365 Tenant configuration & administration for On-Net/P2P & Off-Net/PSTN Calling • MS Teams Edge Non-Regulated & Regulated implementations and MPLS/DIA offload strategies • MS Teams/o365 e911 integration and LIS (Location Information Services) “Dispatchable Location” database management • Legacy PBX (Avaya, Cisco, Mitel) to MS Teams Phone System conversions • PRI to Distributed & Centralized SIP conversions • IPTelephony Network Readiness, VoIP, VoMPLS & FoIP • IPTelephony LAN/WAN Integration (QOS & RTP) • Legacy PBX Systems & IPTelephony Networking • Call/Contact Center Engineering & CCaaS conversions • Voicemail Systems & Voicemail Networking • Operational/Department Management & Staff Management • Budget Forecasting; CAPEX/OPEX Planning • Project, Cable Infrastructure, Vendor & Billing Management • Circuit Provisioning Management; ARD/MRD, PRI, SIP & MPLS EF Bandwidths Telephony Equipment Expertise: • Managed SBC (Session Border Controller) Implementations (Avaya, Sonus, AudioCodes, Oracle, CUBE) • o365/MS Teams Tenant, AudioCodes MediaPacks, C450/455HD IP Desk Phones & Poly Trio C60 IP Conference Phones • Avaya SMGR (System Manager) & ASM (Session Manager) • Avaya S88XX, S87XX & S85XX Media Servers & Definity G3 PBX • Avaya LSP (Local Survivable Processor) & ESS (Enterprise Survivable Server) • Avaya G650 Carrier Cabinets stacks with Single/Dual IPSI, CLAN & MedPro configurations • Avaya G430/G450 Media Gateways • Avaya AES (Application Enablement Services) w/CTI & NTR integration • Avaya Modular/Aura Messaging (Centralized Voicemail) • Avaya Message Networking Server (Voicemail Networking) • Avaya-Mutare Unified Messaging (VM>E-Mail) w/MS Exchange • Avaya Voice Portal, Avaya Experience Portal & Parlance IVR • Avaya CMS/CMS Supervisor • Avaya CBA & VHT Virtual Hold • Avaya VDN/Vector Scripting • Avaya OneX Communicator & OneX Agent • VeraSmart Call Accounting • Mercom Screen Recording Telephony Skills: • UCaaS, CCaaS & TVaaS • PBX, Voicemail & Trader Voice Systems • TDM & SIP Trunking • Call Routing • Call Flows • Carrier Services • Telephony Design & Architecture • Telephony Infrastructure • Voice Networks