Gulshan Khattar

Background

About Gulshan Khattar

Seasoned and result oriented customer service professional having 24 years vast experience of working in "Customer Service Delivery Management" in varied roles, geography, product and customer segments, dealer service management, system & processes, service planning, business management, quality management (ISO14001) and overall end to end operation in Office Automation/ printing and customer service industry-Managing services directly and through service partners and responsible to achieve Service P&L through annuity business/consumables sale, service contract sale, service quality, efficiency and productivity through optimum utilization of Men and Material resources-Developed in-depth understanding of service deliverables like installation, brake fix, proactive maintenance, uptime, turnaround time, productivity and quality parameters, service efficiency. other service KPI’s, revenue & profitability, process management & compliance, project management_ kaizen, partner service management & development- Service SLA management of various customer segments including strategic & Global Accounts and critical business sites-Service Inventory management and field delivery operations of Spares & Consumables -Skilled in managing a large team of direct employees and Pan India partners including engineers, Field Managers, Partners and their Technical Staff in sync with Organizational objectives, corporate set parameters and motivating them for achieving business and individual goals -Highly self-driven with good planning, analytical and implementation skills-Experienced of working in dynamic business environment. latest business approach like Managed services (MDS, MPS), Vertical business.