Gunner Coffey

Background

About Gunner Coffey

I’m an IT Help Desk Technician with real-world experience supporting users across Windows, macOS, and mobile platforms in a busy enterprise environment. I troubleshoot hardware, software, and network issues, both remotely and on-site, while helping users feel heard and supported. Whether I’m resolving a ticket, working through Active Directory changes, or helping a user get back online, I focus on clear communication, quick resolution, and keeping systems running smoothly. I’m also growing my skills behind the scenes, working with PowerShell, studying for Server+, and learning how to streamline support through scripting and automation. I stay calm under pressure, explain tech in plain English, and bring a mix of patience and problem-solving to every shift. I don’t just fix problems, I make the process smoother for everyone involved.