Gurjeev Singh Sethi

Background

About Gurjeev Singh Sethi

Major Incident Manager with 8 years of leadership and technical experience within network infrastructure management Major incident management and IT service delivery. 🚀 I am a proactive and detail-oriented professional with a solid background in end-to-end governance of critical incidents and change management. Throughout my career I have played a pivotal role in ensuring seamless service restoration and adherence to SLAs while effectively collaborating with diverse stakeholders. Here are the key highlights of my expertise: ✔ Incident Management: I excel in overseeing the entire lifecycle of Priority 1 and Priority 2 incidents reported by users. My competencies include Escalation Management Bridge Management and Critical Key SLA Management ensuring swift resolution of service disruptions within SLA timelines. ✔ SLA Governance: Achieving SLA targets is my utmost priority. I consistently deliver on SLA compliance and prepare comprehensive SLA ratification and Post-Incident reports every month for all reported outages. ✔ Vendor Management: I have successfully cultivated and managed vendor relationships fostering efficient collaboration and timely issue resolution during service outages. ✔ Communication and Reporting: As the accountable party for all communications during outages I ensure stakeholders are kept well-informed throughout the incident resolution process. I have developed and disseminated reports on Orphan Incidents Aging Incidents Incidents with 'Assigned' status and Daily SLA reports to maintain transparency and accountability. ✔ Process Standardization: I take pride in establishing and maintaining service documents across regions resulting in standardized and streamlined processes. I am deeply passionate about continuously enhancing service delivery and instigating positive change within organizations .