Gurmith Singh

Background

About Gurmith Singh

I am ITIL 4 certified Strategy Leader with 18 + years of experience in IT industry, my core competencies lie in IT Service Management and Crisis Management, deeply rooted in a mission to deliver seamless digital experiences. At Philips, my focus is on aligning our IT services with the strategic vision of the company, ensuring that our Unified Command Centre operates at peak efficiency. My goal is to drive value through robust change management and major incident management processes, bringing diverse perspectives to foster an adaptive and resilient IT environment. Over the past year, leading the Unified Command Centre, I've directed our global stakeholder engagement, strengthening the bridge between customer needs and our service delivery. Our team's proactive approach during geopolitical events ensured uninterrupted IT services, reflecting our commitment to reliability and excellence. This dedication to service continuity and my strategic leadership in developing KPIs and operating models are the cornerstones of the exceptional service we deliver at Philips.