Gus Silva

Background

About Gus Silva

Over 17+ years of experience performing different management & consulting roles working for several Fortune 500 companies.• 15 + years of experience in the Insurance industry, P&C Underwriting & Policy operations mainly• 15+ years working in diverse and multicultural team environment interacting with co-workers from different countries within different time-zones (EMEA, APAC).• 13+ years of experience within the Services industry, call center, Back office operations, quality assurance, training and development, etc.• 13+ years of experience in Customer Relationship & Vendor Management duties.• 10+ years of experience in Project / Program management applying several SDLC Project management frameworks / methodologies, traditional and / or agile.• 7+ years of experience leading Business Transformation PMO and / or delivery roles.• 7+ years of experience in starting / running Shared service centers operations / projects.• 5+ years of experience in Pre-sales working on business cases for potential customers.• Strong management, leadership, analysis, communication, customer facing and interpersonal skills.• Solid English and Spanish language skills.• Dedicated to professional basketball for 7+ years in Mexico