Gustavo Roo

Background

About Gustavo Roo

Experience of more than ten years in the customer service field. • Passenger Service Lead experience of four years. • Customer Experience Leadership experience of more than five years • Customer orientated • Good extensive knowledge of computer applications. • Communicate well with different personalities, serve customers with warmth and diplomacy. • Effective and knowledgeable in working with cultural differences. • Remains calm and focused while working under pressure. • Confident, very enthusiastic, flexible, friendly and problem-solving. • Experience in dealing with cash and credit card transactions. • Detail-oriented and organized. • Increasing loyalty by exceeding customers’ needs and expectation – Extra mile. • Researching travel options and presenting the best deals in terms of requirements. • Ensure all bookings and reservations are processed accurately. • Responding to all phone and email inquiries promptly, courteously and in a friendly manner • Building strong relationships with clients. • Ability to achieve branch, team sales and profitability objectives. • Monitoring bookings throughout the working day • Fluency in three languages- Spanish, English & French