Guy Adams
Acquisitions Coordinator & Data Analyst at National Contracting Center
Based in Maryville, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Maryville
Industry
Insurance
Company size
48
Contact information
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g•••••••@nccagent.com
Phone
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Background
About Guy Adams
I am a business analyst with experience in customer care for Warner Bros Discovery and Disney Parks and Resorts. My experience has granted me unique insight into customer experience for two large Fortune 500 companies. I have been responsible for creation and management of reports and operations scorecards to provide views into trends and performance within the company as well providing a voice of the consumer. My key proficiencies include: • Big Data/Information Management • Data Analytics/Data Strategy • Customer Experience Metrics/Reporting • Social Media Intelligence • Customer Satisfaction/ Trending • Scorecard, Report, and Reporting Tool Creation • Concept Development • Technology Management • Social Media Reporting (Twitter/Facebook/Instagram/TripAdvisor/App Reviews) • Excel (Formulas/Macros/Pivots/VBA) • BI Application (PowerBI, Google Sheets, Zendesk, CXOne) Some of the brands I am proud to have served during my career include: • Walt Disney World Resort • Disneyland Resort • runDisney • Warner Bros Discovery • discovery+ US • discovery+ Canada • Magnolia Network • Food Network Kitchen • Discovery Channel • HBOMax • Brinker International • Wells Fargo
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