Hadlee Edwards

Background

About Hadlee Edwards

As a seasoned leader with over 14 years of experience in the energy industry, I’ve built a career specialising in Commercial & Industrial (C&I) electricity and gas, billing operations, and customer experience transformation. My career spans both strategic and operational leadership, driving end-to-end improvements across retail energy platforms, with a passion for innovation, compliance, and simplification. Currently, I manage C&I Billing at Alinta Energy, leading national teams through process optimisation, large-scale system transitions (e.g. Gentrack and CORE), and cross-functional stakeholder alignment. I bring a deep understanding of market settlements, regulatory requirements (AEMO, MSATS, UFE), and customer lifecycle strategy, having overseen significant unbilled remediation and billing accuracy programs across multiple networks. Key Strengths: • Strategic thinker with a hands-on approach to commercial problem-solving • Proven delivery across billing transformation, data integrity, and operational alignment • Strong cross-functional leadership across sales, IT, settlements, and regulatory compliance • Champion of customer-first design, automation, and continuous improvement • Trusted collaborator for navigating market obligations (MSATS, NEM, WEM, UFE, AER) I’m excited by roles where I can drive technology-enabled change, mentor high-performing teams, and help shape energy products that are future-ready. I’m particularly interested in emerging tech platforms, energy transition projects, and roles that balance governance with innovation. Let’s connect if you’re looking for a leader who can turn complexity into clarity—and deliver outcomes that matter.