Haitham Aly

Background

About Haitham Aly

I'm currently working in Vodafone Egypt located in Egypt. I have 10 years experience in software Testing. Strong knowledge of test Automation tools (selenium webdriver in java, Appium, Testng, Katlon and Rest assured)-Develop and design test scenarios based on the functional requirements- Execute test procedures and update the test results- Report, track, and retest defects- Review customer requirements- Act as wizards for the frontline during new launches- Ensure availing the best experience across all touch points- Ongoing testing for the existing products/services, to act as early indicators for any system glitches- Consciously working on enhancing the current experience & provide ideas to cover the reported gaps- Ensure two-way communications (Employees engaged, aware & connected)- Create & enhance tools to facilitate the communication & make it more efficient- Play a significant role in reducing the front line handling time hence our costs- Proactively and creatively think of new methods to communicate internally with the operations with simplicity,trust and speed- Investigate the potential opportunities of cost reduction/revenue growth while building the service model & customer channeling- Proactively and creatively think of alternative methods to close all gaps that will affect commercial revenues- Report defects whenever they occur, track and monitor them- Availability after working hours and till 12 AM especially with the new launches- On call rotation during the weekend to support both the customer care and commercial- Ensure being with the operations once there is a new launch