Haley Watson

Background

About Haley Watson

Experienced and Detail-Oriented Patient Services Representative | Medical Assistant | Customer Service Supervisor Proactive and results-driven professional with a strong background in patient services, medical assistance, and customer support. Skilled in efficiently handling diverse tasks, collaborating with cross-functional teams, and providing exceptional customer experiences.**Patient-Centric Excellence** In my role as a Patient Services Representative and Medical Assistant Lead at Atrium Health, I optimized patient intake processes, enhancing clinic productivity by 15%. With my detail-oriented approach, I conducted accurate patient assessments and administered medication, maintaining a 99% accuracy rate for lab tests. My dedication to patient education and adherence led to a 30% increase in patient compliance with treatment plans.**Tech-Savvy Problem Solver** As a Customer Service Supervisor at Xpress IT, I excelled in troubleshooting and resolving customer inquiries via phone and email support. My versatility allowed me to cross-train in multiple departments, gaining a comprehensive understanding of company needs. I implemented CRM solutions and managed customer correspondence to track requests and solutions, contributing to improved business performance.**Adaptability and Innovation** During my tenure at Dermatology Group of the Carolinas, I effectively managed patient flow and collaborated with providers to enhance patient education materials, resulting in improved patient compliance and treatment outcomes. Embracing telehealth technology, I facilitated remote patient consultations during the pandemic, driving a 75% increase in appointment volume and ensuring accessible care.**Education and Growth** My foundation in Medical Assisting from South Piedmont Community College further bolsters my expertise in the healthcare field. I'm a North Carolina Notary Public, showcasing my commitment to professionalism and accuracy. Let's connect and explore how my skills in technical support, medical assistance, and customer service can contribute to your team's success-*Contact Information* LinkedIn: Email: haley_ann24@yahoo.com Phone: 704-984-1921