Halim Maimouni

Background

About Halim Maimouni

23 years of experience in the IT Services Industry. Currently working as a Principal Support Account Manager for ServiceNow. And previously worked for a leading global IT company as a Senior Service Delivery Manager delivering global services and managing Infrastructure for international corporate environments. I have developed a unique profile and I maintained high quality standards dealing with service delivery, and related matters such as contract, sales, and project activities. • Good understanding of outsourcing requirements and challenges in service area. • Determined and disciplined attitude with a history of successful dealing with significant challenges and changes mainly with rough moments and difficult accounts. • Respected record of sound judgements and crises-resolution in various circumstances. • Recognized as a sales person and capable of bringing a broad opportunity perspective to every engagement and situation. • Large experience and understanding of differences and challenges for IT services in a multi-regional scope. • Proven record in managing costs through efficiency improvement, automation, standardization, simplifications and offshoring. • First-class report writing, process creation; and SLA/XLA setup. • Recognized Service Delivery Management capability for Europe and the UK with a strong motivation and understanding how the cross border delivery works. • Very large experience in managing global IT infrastructure for major components: Network, Server, Service-desk and onsite services. • Effective client relationships (partnership) to gain successful agility in service delivery to deliver ultimate growth to the business. • Expertise in how IT can contribute to improve the business performance, and provide synergies across the organizations (automation, robotics, IoT, ServiceNow and Agile). • Knowledge of new technologies and trends in “IT service integration” and processes to deliver optimal end-to-end result. • Proven record in communication, cross-border networking and relationship management expertise (thanks to managing global accounts). • Experience in managing remote centers for service delivery and solutions: India, Portugal and Poland. Also experience moving services to these countries. • Very solid background experience with Health, Safety, Security & Environment process. • Proven ability to deliver large, complex projects on time, under budget for major transitions and rollouts. • Known for passion for establishing and maintaining long-term customers.