Hamid Ateyah
Senior Information Technology Specialist at United Carton Industries Company
Based in Makkah, Saudi Arabia
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Seniority
Staff
Department
Information Technology
Location
Makkah
Industry
Paper and Forest Products
Company size
556
Contact information
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h•••••••@ucic.com.sa
Phone
5 credits+966 ••• •••• ••••
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Background
About Hamid Ateyah
IT operations and service management professional based in Jeddah with 7+ years improving service reliability, SLA adherence, and user satisfaction across enterprise environments. ITIL 4 Foundation–certified and ManageEngine Certified Product Associate for ServiceDesk Plus (On‑Prem), with hands‑on administration of ServiceDesk Plus Cloud end‑to‑end—templates, life cycles, triggers, automations, SLAs/OLAs, knowledge, and dashboards. Comfortable mapping practices to platforms like ServiceNow/BMC/Jira. Focused on automation and analytics that reduce MTTR and raise customer satisfaction, ready to lead high‑availability operations in KSA and beyond.
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