Hamza Jadoon

Background

About Hamza Jadoon

As a Customer Service Representative at du, I am responsible for overseeing the relationship with customers handled by my team, resolving customer complaints quickly and efficiently, and expanding the customer base by upselling and cross-selling. I have successfully increased the customer retention rate by 25% and generated more than $1 million in revenue in the past year, thanks to my excellent interpersonal and communication skills, and my knowledge of the competitive market. I have a Bachelor of Business Administration in Marketing from COMSATS Institute Information Technology Abbottabad, where I graduated as the Student of the Year in 2019. I also have 1.5 years of previous experience as a Customer Service Representative at Telenor, where I contributed to strategic planning, business reviews, and customer satisfaction. I am a self-motivated, disciplined, and hardworking professional with a cheerful attitude and a willingness to learn and grow. I am looking for a Customer Service/Operations opportunity within a reputable company where I can leverage my skills and experience to add value and achieve the company's goals.