Hana Arshad

Background

About Hana Arshad

Being a well-rounded and solution-oriented individual with a passion for learning has allowed me to work in diverse spaces while serving the primary goal to help people and ideas succeed in any capacity. Whether I am working with data, settlement, airline or volunteering, I always take pleasure in learning about new things and sharing my knowledge with others while striving to create an environment that is inclusive and welcoming for everyone to feel a sense of belonging. • Years of successful experience in demanding work environments requiring high levels of precision • Energetic and proficient with hands-on experience in settlement services, newcomer counselling, statistical reports, airport, airline reservation, check in, electronic ticket issuance, contact centre management and loyalty services • A motivated team leader and player qualified for challenges in relationship building, customer retention, and service quality • Knowledgeable in professional development courses including supervisory training, call monitoring and development of over 200 call centre support staff • Trained and facilitated new employees, conducted employee performance reviews, and managed inter departmental procedures • Awarded employee of the month 5 times with progress from a customer service professional to a supervisor within 3 years • Highly proficient in MS Office skills and webpage development