Hang Osment

Background

About Hang Osment

As a Senior Customer Success Manager with over 15 years of experience across diverse sectors—including tech, eCommerce, finance, and consulting—I specialise in driving customer success strategies that deliver measurable results and long-term growth. My unique approach integrates relationship building, data-driven decision-making, and financial acumen to help businesses optimise their customer experience and maximise ROI. Having led customer success initiatives at WIX.com for ANZSEA Region, I have a deep understanding of the technology landscape and its impact on client outcomes. I’ve managed enterprise-level accounts, working closely with C-suite executives at brands like Daikin ANZ, Sydney Marathon, Cricket Australia, Tourism Holdings Ltd and Foxtel Group, ensuring they leverage technology solutions to enhance business performance and scale effectively. I thrive in environments where collaboration is key—working cross-functionally with product, sales, and technical teams to provide tailored solutions that address both client needs and business goals. My consulting and finance background enables me to deeply understand customer pain points and craft strategies that not only solve immediate challenges but also foster growth and scalability. With a passion for helping businesses achieve success through technology and data, I am driven by the opportunity to create impactful customer journeys that lead to retention, growth, and long-term partnerships.