Hanna Krasnova
Front Desk Receptionist at Lost Property St Paul's, Curio Collection By Hilton
Based in London, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
London
Industry
Hospitality
Company size
32
Contact information
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h•••••••@lostpropertyhotel.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Hanna Krasnova
I'm a hospitality professional with over 8 years of experience in front desk operations, guest relations, and delivering high-standard service, including more than 3 years of experience working in London hotels. My background includes managing reservations, handling payments, communicating with international clients, and solving guest issues with care and clarity. I'm equally confident working in a fast-paced team or independently, always aiming to provide not just service, but a smooth experience. Over the years, I’ve developed strong English communication skills (C1+ with transition to C2), along with confidence in using PMS, email correspondence, and multitasking tools. Currently open to opportunities where I can bring my customer service mindset, language fluency, and organizational strengths to a wider audience, whether in hospitality, e-commerce, tech support, or client communication roles. Let’s connect if you're looking for someone detail-oriented, reliable, and people-first.
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