Hannah Connell
Team Manager at Financial Ombudsman Service
Based in Liverpool, United Kingdom
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Seniority
Manager
Department
Operations
Location
Liverpool
Industry
Financial Services
Company size
2.6K
Contact information
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h•••••••@financial-ombudsman.org.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Hannah Connell
I have spent over 10 years working as a contractor. I have undertaken a variety of differing roles within contracts ranging from Complaints Case Handling, Executive Complaint Handler to Quality Control, with a majority focus upon resolving client business disputes. I have worked within the banking insurance sector and utilities, which has allowed me to develop a broad range of not only technical and business skills but also interpersonal skills. Liaising with a range of both business contacts and customers I have been able to fine tune my customer service skills, I enjoy the in-depth elements of review and the responsibility of decision making around complex cases. I thrive working to targets and enjoy the organizational requirements that allow me to not just meet the required quality framework but manage my workload successfully to achieve maximum productivity.
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