Hannah Jerline

Background

About Hannah Jerline

As a Civil Engineer with a Bachelor of Engineering degree from Panimalar Engineering College, I have a strong foundation in solving complex problems and delivering quality solutions. For over a year, I worked as an Associate at Sutherland Global Service Limited, where I provided exceptional customer service and technical support to a diverse range of clients across multiple platforms and systems. In this role, I applied my core competencies in Telegence, CRM, and AWS to handle escalation calls, resolve billing complaints, and log them in the CRM system. I consistently exceeded customer satisfaction targets and maintained a high level of professionalism. I also collaborated with my team and other departments to ensure smooth and efficient operations and communication. I am passionate about enhancing customer relations and contributing to team efficiency through clear, empathetic communication. I am eager to leverage my experience and skills in a dynamic role where I can continue to excel in customer service and support the success of the organization. My goal is to bring my passion for customer satisfaction and my proven ability to handle diverse customer needs to a team dedicated to delivering excellence.