Hannah Sharpless

Background

About Hannah Sharpless

As an accomplished sales and customer relations professional, I excel in growing revenue and profitability in high-volume operations, supporting inventory, merchandising, and service. Additionally, I hire and develop new team members, while working to expand employee capabilities and drive promotions and career advancement opportunities. Lastly, I identify and adopt data analytics to improve strategic planning, floor management, and sales/retail operations while also cultivating a customer-centric culture that promotes brand loyalty. Highlights of my work include: Trained staff and promoted an improved loyalty program mobile application that is designed to be utilized during a customer’s in-store shopping experience, resulting in guests spending an average of $600 more per year in the store while capturing a 14% improvement in customer loyalty. Recognized as a top performer in the district and implemented strategies and sales plans that resulted in a 40% year-over-year sales growth across multiple departments. Served as Ambassador for Target Loyalty Services, improving guest loyalty 14%, surpassing benchmarks by 6%. Supported store modernization across style, electronics, and beauty departments that increased profitability 5%; completed company guide for the transition and trained/mentored team in carrying out the changeover. I earned a Bachelor of Arts at the University of North Carolina at Charlotte in 2016. My expertise areas include Team Leadership, Communications, Strategic Planning, Implementation, Customer Relations, Customer Loyalty, Program Management, Customer Retention & Metric Based Analysis. If you’d like to learn more about my work or achievements – Let’s Connect!