Hannibal Black
Stem Educator at Mercy University
Based in United States
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Seniority
Staff
Department
Education
Location
United States
Industry
Higher Education
Company size
2.3K
Contact information
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h•••••••@mercy.edu
Phone
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Background
About Hannibal Black
Customer-focused IT and Support Specialist with 10+ years’ experience in technical problem-solving, client onboarding, and driving adoption of new systems across healthcare, government, and tech sectors. Skilled in managing implementations from handoff to activation, educating users, and ensuring seamless transitions. Adept at troubleshooting, training, and building relationships that increase user confidence, reduce issues, and improve satisfaction. Experienced with Salesforce, Office 365, and enterprise ticketing systems, with a proven ability to collaborate cross-functionally to meet activation goals and deliver measurable results.
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