Hans Schloder

Background

About Hans Schloder

Core competence is the ability to design, sell and run operational businesses in the Customer Care area. Part of my track record of successful customer acquisition is the re-signing of a significant size of existing business partners over the past 5 years, such as the signing of some exciting and important new partners (about 70% of growth-in-base volume) – from which one is even a Dax-30-caliber. Hence - I have contributed significantly to the growth in base of American Express Business Travel in Germany, Austria and Switzerland with convincing, senior manner of presentation and presence, combined with impressive know-how of the travel branch and its “laws”. Working for American Express Business Travel division I have further shown pronounced competencies in project-planning and executing international projects. In a shifting business environment we have driven the complete outsourcing of suitable, standardized business processes to partners with the aim to adjust cost for these processes to competitive levels. In my recent role I have not only successfully built efficient process standards with highest levels of customer- and service-oriented employee behavior. Part of my track record is particularly the competence to drive an organization to deliver results against set targets. Hence – defining, communicating, monitoring and meeting customer satisfaction levels, revenue targets and business plans such as strictly keeping cost to budgeted levels are exercises which I have proven to master. My offer is a powerful combination of operational know-how, Sales- and Key Account Management experience, hands-on and pragmatic management approach and holistic, strategic thinking skills. My ability to quickly understand and evaluate on-going developments enables me to take quick and effective decisions. I am used to working under pressure and producing results to tight deadlines.