Hanshu Cui
Cloud Executive Escalation Manager at Oracle at Oracle
Based in Sydney, Australia
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Seniority
Manager
Department
Information Technology
Location
Sydney
Industry
IT Services and IT Consulting
Company size
10001+
Contact information
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h•••••••@oracle.com
Phone
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Background
About Hanshu Cui
Passionate about and experienced in providing consistent excellent customer experience and satisfaction and improving overall business outcomes; Over 13 years’ working in customer support business. Ensures customer critical situations and complains are effectively and efficiently investigated and resolved by leveraging different IBM teams within and outside support organization, and provides constructive feedback to relevant business stakeholders. Ensures that the customer ELA is met and exceeded by driving support excellence through process and people.
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