Hardik Mathur
Team Leader at American Express
Based in India
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Seniority
Manager
Department
Operations
Location
India
Industry
Financial Services
Company size
82K
Contact information
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h•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Hardik Mathur
With 9 years of experience in Customer Experience, Retention, and Team Leadership, I specialize in leading high-performing teams, strengthening control frameworks, and delivering measurable outcomes in structured environments. At American Express, I managed retention strategies that improved loyalty, safeguarded revenue, and enhanced operational efficiency. I am certified in CSPO, PSM-I, PMP, and Digital Product Management (University of Virginia), giving me a strong foundation in Agile principles, stakeholder collaboration, and value delivery. While my professional background has been in a hierarchical, control-framework setting, I am now actively leveraging these certifications to pivot into Product and Project Management, combining my CX expertise with agile delivery skills. I am especially interested in roles that connect customer experience, retention strategy, and digital product development, where I can apply both my leadership background and my new skills to create customer-focused business impac
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