Harendra ray

Background

About Harendra ray

I have total 5 Years work Experienced as Senior IT Cloud Tech Support Engineer. • Application form AD OU Manage AD by Okta. • Active Directory: - Create User modify user details password reset Assign Access Assign • Application Form AD OU Manage AD by Okta. • Managing Locking and Unlocking devices with JASMF Pro and Absolute web tools Managing • Application access with Okta (Adding Removing and Modifying) using SAML and OAuth • Managing user’s account with Slack (Creating team wise separate for teams’ discussion for any • Updates Removing and modifying). • In Slack Creating the channel based on project requirement. • Conducting the meeting also even we can take the remote control. • Share and upload the documents. • It is used to test only we applications. • Jira Administrator access to provide the user admin access or any additional access in Jira. • Confluence access related issue • Intelligent hub • Configure google authenticator in user’s phone to connect and access the VPN) • Zoom apps are used to take remote control. • Coordinating with vendor to order new assets part and deliver on time. • Maintaining the old and new assets records. • Managing the door access point • Biometric access issue. • Managing MAC OS Updates • MAC Hardware and Software Troubleshot • Managing MAC devices with JAMF pro console • Compliance Remediation • Handling Encryption and Decryption of PC and MAC (Bit locker and File vault). • Symantec Register and account locked or want to configure in new phone. • Ticketing tools (Manage Service Desk Plus and ITSM). • Creating User Accounts Groups with required user ID group ID. • Configured and managed user accounts. • Provided backup and restore solutions to the internal engineering environment. • Applications: Cisco AnyConnect O365 Outlook Teams Zoom Citrix VDI Slack • Web Tools: - Absolute JAMF Pro Okta. Skills-• Applications: Cisco Any Connect Office 365 Outlook Teams Zoom Citrix VDI Slack • Web Tools: - Absolute JAMF Pro Okta jira spider Ticketing Tools-Service bow BMC Remedy ITSM Manage Service Desk plus Cloud-AWS Azure