Hari K.

Background

About Hari K.

As a Customer Success Manager at Heap, I work with over 50 clients to ensure their goals are met and their satisfaction is high. I collaborate with the Customer Service and Product Development departments to provide feedback and insights on the product features and usability. I also manage the client onboarding process and conduct webinars and training sessions to educate customers on the product's value and functionality. I have a bachelor's degree in Mechanical Engineering from Auroras Technological and Research Institute (ATRI), and I have completed multiple certifications in Service Hub Software, Intercom Administrator, and Google Project Management. I have over four years of experience in customer success, account management, and technical support roles, working with global brands such as Amazon and Return Rabbit. I have a proven track record of increasing customer retention, reducing churn, and enhancing customer experience. I am passionate about delivering exceptional service, building long-lasting relationships, and contributing to Heap's growth and success.