Hari Raja
Partner at Ey
Based in Hyderabad, India
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Seniority
C-Team
Department
General Business & Management
Location
Hyderabad
Industry
Professional Services
Company size
407K
Contact information
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h•••••••@ey.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Hari Raja
Business Transformation & Customer Experience Management Solutions leader experienced in successfully leading practice, people and competency development - with diverse experience in delivering Customer Relationship Management solutions. Expertise in business planning, solution innovation & go-to-market, building global delivery teams, strategic program management and CRM roadmap creation, Alliance & COE development and Engagement Governance. Core leadership and expertise around call center, sales force automation & marketing management solutions, application consolidation & rationalization, sales, marketing & service analytics, integration with MDM, BPM and CDI platforms, integration with fulfillment systems with domain experience in Life Sciences, Banking & Financial Services, Insuance and Communications industries.Specialties: • Strategic Business Planning • Innovative Global Delivery Models • Customer Experience Management • Sales Force Automation • Multi Channel Marketing • Customer Service • Call Center Consolidation • Application Rationalization & Consolidation • Business Intelligence & Analytics • Delivery Governance • Business Development & Client Management • Go to Market Strategy • Alliance Management • Outsourcing & Operations Management
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