Harinder Sehgal

Background

About Harinder Sehgal

Over 18 years of extensive experience in technical writing, usability analysis, heuristic evaluation, expert review, and usability testing. • Interacted with the technical team to understand business requirements • Researched, analyzed, organized, customized, and developed content from relevant sources • Contributed in user documentation, such as user manuals, release notes, and online help. Worked on UI edits and user-friendly error messages • Followed documentation standards, such as the Microsoft Manual of Style for Technical Publications (MSTP) • Performed usability testing on user interfaces of Web-based applications, such as heuristic evaluation and user interviews • Provided training on HCL quality processes, such as Organization Management System, Customer Satisfaction Survey, Knowledge Management Portal, and Value Creation • Designed and documented interaction designs via low-fidelity as well as high-fidelity wireframes • Effectively collaborated with engineers, users, and other designers for usability analysis • Defined UI Information Architecture by utilizing design techniques such as card sorting