Haris Drljevic

Background

About Haris Drljevic

Strategic B2B leader with 10+ years of experience specializing in Customer Base Success Management and data-driven insights. Proven track record of defining and executing customer growth strategies that drive retention, reduce churn, and maximize customer lifetime value. My expertise is translating complex customer data (usage, health, NPS) into actionable insights and commercial campaigns. I am a data-first leader who has managed multi-million dollar B2B portfolios, led high-performing teams, and built 'insight'(CS/Support Ops) functions from the ground up. CORE COMPETENCIES: Customer Success Base Management Data Analysis & Customer Insight Retention & Churn Reduction Strategy B2B Customer Segmentation Upsell & Cross-Sell Campaigns Customer Lifecycle Management Leadership & Team Development NPS & Customer Satisfaction Analysis CS/CX Operations & Process Design Project Management Tools Expert (Wrike Consultant) I am always open to connecting with fellow professionals in the B2B SaaS, post-sales CS space.