Harish Gowda

Background

About Harish Gowda

With more than 5 years’ experience in operations management, I am adept in administrative and financial oversight, team building and revenue management. Moreover, while my on-the-job experience has afforded me a well-rounded skillset, including first rate analytical and problem-solving skills. I am proficient meeting and exceeding benchmarks and delivering exceptional results. Highlights of my achievement include: 1. Maintaining 100% Answer Level at 95% Service Level across Chat and Email Teams 2. Reduced headcount by over 15% in 2 years by working on automation opportunities and improving the overall value add on the App 3. Reduced overall return rate by 10% by working closely with category teams and implementing strategies to offload weak performing products from catalog In addition to my experience and personal qualities, I have a passion for maintaining efficient and profitable operations.